PROCess

We follow rigorous procedures to handle complaints and concerns swiftly and efficiently and in order to identify corrective measures or potential mitigation measures.

 

Complaint Process

Complaints and concerns are all handled in the same manner. The term “complaint” is used in the example below.

Receipt

Each complaint is dealt with promptly. We do our best to respond to your complaint within 24 hours on business days.

ANALYSis

While your complaint is being reviewed, you will be invited to make your observations and findings known. We will make every effort to gather all relevant information.

finding

Once the analysis has been completed, you will be informed of the findings and, if applicable, any corrective or mitigation measures. The Comité d’échanges et de suivi Canadian Malartic will also be informed of the findings.

view our complaint management policy (available in french only)